If you’re reading this, chances are you’ve already started looking into video remote interpretation (VRI). You’ve used an interpreter on site or over the phone and want to see what VRI has to offer. In this article, we’ll explain what VRI is, why it’s important, and when to use it.

What is VRI (Video Remote Interpretation)?

The best way to access languages in real-time is through video remote interpretation (VRI). VRI links an interpreter, usually in a call center with a headset and a video camera, to people who need help speaking different languages.

Today’s Video Remote Interpretation

Today’s video remote interpretation (VRI) services are much more advanced than they were yesterday. In the past, VRI services were expensive to set up and required a lot of technical know-how. Today, some language providers offer video remote in broadcast quality and faster connection speeds. Services are available 24 hours a day, 7 days a week, 365 days a year on a variety of devices. With so many providers to choose from, VRI is more affordable than ever before, making it an ideal choice for all types of organizations and budgets.

How much does video remote interpretation cost?

Costs may vary depending on whether you need an interpreter immediately or on a schedule. VRI charges per-minute regardless. Bulk users may be eligible for discounts by working with a Language Service.

When Do You Need Video Remote Interpretation?

Here are a few situations where VRI would be perfect:

• When there are not enough interpreters available.
• When unique language interpretation is required.
• When sign language is required.
• When there are multiple people on the call.
• When there is a need for social distancing.

Examples of Industries Where Video Remote Interpretation is Used

Here are some industries and settings where VRI could help.

• On-demand Language Support for Medical and Healthcare: For instance, if a patient does not speak English as their first language, On-demand Language Support like VRI allows them to communicate quickly and efficiently, regardless of their language. Video Remote is useful during consultations, Diagnosis, and Telehealth sessions. Video Remote is also useful for teams working in the field, such as first responders. Learn more about Translation and Interpretation Services for Healthcare
• Legal and court environments are perfect for using an interpreter through Video Remote, particularly in remote court proceedings and court operations.
• In education, VRI services are best used when educators or administrators need to communicate with EL (English Language Learner) students and LEP (Language Impaired Parent) parents/guardians. The technology is best used for parent teacher conferences and at home learning. Find out more about interpreting and translation for education.
• In the travel and hospitality industry, you need to communicate with your customers on a daily basis in multiple languages. By integrating VRI into your customer support, you can enhance the guest experience and boost bookings while minimizing cancellations and complaints.
• Language Services for Contact Centers: For instance, managers who want to improve their customer service have decided to use Video remote Interpretation. This service is perfect for providing deaf or hearing-impaired customers by using a sign language interpreter in your contact center.
• Business Planning an interpreter with experience in your business sector or industry can help close the language gap even more when negotiating, attending meetings, or attending events like webinars or shareholder meetings.

Best practices and tips for video remote interpretation calls.

Here are seven things you should know when you’re on a video remote interpretation call:

High-Speed Internet 

High-speed internet isn’t a requirement for some video services. However, it will enhance the quality of your call, particularly the definition of your video feed. If you’re looking for high-quality inbound/outbound video, you need to make sure your internet connection is fast. Make sure your network has enough bandwidth so you’re not competing with other users.

Quiet Setting 

You’ll also need to be able to hear your clients. This means that the video call needs to be conducted in a quiet, non-distracted environment.

Good Microphone 

A good microphone can make all the difference. Your phone may have a good mic, but make sure to test it before recording a video call. Headphones or conference call headsets with directional microphones usually help reduce background noise.

Good Audio Speakers

If you’re planning to attend a meeting over speakerphone and don’t have a headset, you’ll need to make sure your speakers aren’t giving off sound or bouncing off your microphone.

Enunciate Clearly

On video or phone calls, it’s important to speak clearly so that your interpreter can effectively convey what you’re saying.

Professional Background 

Your surroundings can say a lot about who you are. If you’re looking to elevate your video calls, staging your background can be a great way to do it. You’ll need a professional screen and good lighting, as well as a well-positioned camera. Staging your background can be done on plain walls, or even on produced walls, with framed artwork.

Perform a Test Call

Make sure to conduct a trial call prior to the video call. For instance, open a video channel and run a sound test to ensure it’s functional and easy to understand. You can also run a microphone and camera test before the call commences.

How Can Synergy Language Solutions Help You?

Video Remote Interpretation (VRI) Services Synergy Language Solutions offers Video Remote Interpreting services for you and your clients, as well as your stakeholders. We offer Video Interpreting services in more than 300 languages . With Synergy’s VRI Services, you’ll be able to quickly connect with one of our professionally trained and certified interpreters on multiple devices 24 hours a day, 7 days a week, 365 days a year. Call us today to find out if VRI Services are right for you!